Note: This document doesn't address problems related to serial numbers. If necessary, Adobe Technical Support can use this information to better assist you. Keep a log of the tasks you perform and the results of each, including errors or problematic behavior. To get the most from this document, perform the tasks in order. Note: Unless otherwise specified, all solutions in this document include both Acrobat and Adobe Reader.ĭifferent factors can interrupt the installation of an application, including the AutoPlay feature, incorrect data in the Windows registry, and hardware problems. ![]() This document can help you resolve problems that interrupt the installer for Adobe Acrobat and Adobe Reader. These problems can manifest themselves in many ways, including (but not limited to) a frozen cursor or screen, or an error.
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